AI systems that let you sell on autopilot.
Custom AI for DTC operators and retail brands — support automation, refund save flows, returns intelligence, and lifecycle retention. Built on your existing stack. Full code ownership.
The problem
Where your revenue is leaking right now
Three operational areas where DTC brands lose money every day — and what AI does instead.
Before
Avg response time
8–14 hours
After AI
AI-handled response
< 90 seconds
Before
Refund save rate
< 5%
After AI
Multi-layer save flow
38% saved
Before
Stockout detection
2–3 weeks late
After AI
Predictive signal
14 days ahead
The friction
Where DTC brands bleed margin every day
Ticket volume spikes you can't hire through
Q4 ticket volume doubles to quadruples. Response times crater, CSAT follows. Hiring lags by months and costs don't drop in Q1. The only durable fix is automation.
Refunds processed with no save attempt
95% of refund requests are approved without a single save attempt. Every one of those is revenue you could have kept with the right automated flow at the right moment.
Defective SKUs shipping long after signals appear
Return data lags 2–3 weeks before patterns become visible. By then, hundreds of the same defective units have shipped. The signal was always there — it just wasn't being read.
WISMO tickets you're paying humans to answer
Where is my order? It's 25–40% of all inbound support volume. Every single one is automatable with carrier data and a proactive notification triggered before the customer asks.
Stockouts discovered too late to prevent
By the time a stockout is visible in your dashboard, the lost revenue is already booked. Demand signals exist weeks before the shelf empties — they're just not being automated.
High-LTV and new customers getting the same message
Your top 20% of customers by LTV receive the same post-purchase cadence as first-time buyers. The segmentation data exists. It's just not connected to your comms platform.
What we deploy
Six systems. One store that runs on AI.
Each system is production-deployed, not a demo. Built on your existing stack. Full source code ownership.
AI Support Agent
Resolves email, chat, and social tickets autonomously — WISMO, refund requests, exchanges, order edits — across Gorgias and Zendesk without human escalation.
What it handles
- Order status and tracking lookups
- Refund and exchange processing
- Policy-aware responses per brand voice
- Escalation routing for edge cases
AI Support Agent
Resolves email, chat, and social tickets autonomously — WISMO, refund requests, exchanges, order edits — across Gorgias and Zendesk without human escalation.
87% tickets resolved without humanRefund Save & Revenue Recovery
Multi-layer save sequences triggered at the moment of refund request — exchange offers, store credit, partial refunds — before any money leaves. Saves 38% of revenue-at-risk.
$200K/mo recovered at scaleReturns Reason-Loop Engine
Clusters return reasons by SKU to surface defective product patterns weeks before they become a P&L problem. Signals fed directly to merchandising and product teams.
Defects caught 3 weeks earlierPost-Purchase Comms Engine
Real carrier signal-driven pre-ship, delay, and delivery notifications that eliminate WISMO tickets before they're created. 25–40% of your ticket volume, gone.
WISMO tickets down 60%Signal-Driven Lifecycle Retention
Replenishment timing, win-back flows, and VIP escalation based on each customer's actual purchase behavior — not a shared email calendar. High-LTV customers get different treatment.
3.2× repeat purchase rateCross-System Operator Console
Natural language queries over your ERP, 3PL, ESP, and support platform. Your ops team asks plain-English questions; the system queries all systems and responds instantly.
Day-long data pulls → secondsMulti-brand DTC operator recovers $200K/month and cuts support cost 87%
$200K/mo
recovered revenue
87%
support cost reduction
40K+
tickets/month handled
< 90 sec
response time
The problem
A multi-brand DTC operator with 40,000+ monthly support tickets was drowning in WISMO volume, processing refunds without save attempts, and missing return defect signals by weeks.
What we built
- AI support agent handling WISMO, exchanges, and refunds across Gorgias
- Multi-layer refund save sequences with tiered offer logic by customer LTV
- Returns reason-loop clustering feeding defect signals to merchandising in real time
- Post-purchase carrier event notifications eliminating pre-emptive WISMO tickets
“We haven't hired a single additional support rep in 14 months. The AI handles everything except the edge cases.”
— Operations Lead, Multi-Brand DTC Group
Integrations
Connects to your existing stack
We build on top of what you already run. Nothing gets replaced.
Commerce & Inventory
Support & Comms
Logistics & 3PL
Data & Workflow
FAQ
Questions from DTC operators
Ready to start
Book a 30-minute discovery call.
We'll map where your revenue is leaking.
No pitch deck. We'll audit your support ops, refund flow, and retention stack — identify the exact automations worth building — and give you a scope with ROI projections before you commit to anything.
Book discovery callTypical first response within 4 business hours.